If you are not getting visitor notifications on your mobile phone(Vivo), we request you to follow the below steps to enable visitor notifications:

Step 1: Update the app and then login into the app, there will be a popup to enable “display over other apps”. Click and enable it for the ‘ApnaComplex’ app.

Step 2: Click on settings option in your phone and then click on the ‘Battery’ option

Step 3: Click on ‘High background power consumption’

Step 4: Select ‘ApnaCOmplex’ and turn on the option like the image below

You will be getting the visitor notifications all the time from now onwards as and when your visitor is at the gate. If you need any assistance, please write to us at support@apnacomplex.com, we would be happy to help.