By following the below steps, close an existing complaint easily in the ApnaComplex app.
– Go to the ApnaComplex application. On the home page, you will find the “Admin” icon on the upper-right-hand corner of the screen. Click on that.
– On the “Admin Tools” page, click on “Complaint Box”.
– You can view all the registered complaints on the “Complaint Box” page.
– Open the complaint that you want to close and click on “Close”.
– Under “Add Note”, add comments, and under root cause analysis, click on “Choose Template” to add the existing root cause analysis.
– Once done, click on “Update”.
– You have closed the complaint successfully.