ApnaComplex has the ability to automatically send email and SMS reminders to defaulters at specified frequencies.
You can schedule up any number of reminders to be automatically sent to defaulters, before or after the due date. The reminders will get fired on the configured schedule every time a new invoice is raised. The reminders will only go to members of those flats against which there are outstanding dues.
You can also go through this youtube video for setting up automated reminders to defaulters.
To setup automated reminders please follow the steps below:
Step 1: Login to the web portal using your registered Email-id and password
Step 2: Click on ‘Income’ and then click on ‘Member Income’
Step 3: Click on ‘Setup Reminders’
Step 4: Click on ‘Add Reminder’ button
Step 5: Fill the time of reminder under ‘When’. Select it as daily/monthly/weekly. Also, select before/after the due date. Select the mode of reminders such as Email or SMS.
Step 6: Fill the reminder name, subject and the details of the reminder
Step 7: Mark the status as ‘Active’
Step 8: If you want to select the defaulters whose outstanding is more than 1000, put the amount in the box. This is optional
Step 9: Click on ‘Schedule reminders’ to send it on a later date or click on ‘Send Reminder Now’ to send immediate reminders
Step 10: You can also use the predefined templates/merge tags listed below for faster filling.
Do note that you have the option to set up the reminder “Before” a due date as well. In such cases the reminder will be sent to ALL flats – irrespective of they have paid or not.
You can also add more reminders by repeating the process listed above. For example, you can set up 5 reminders – a first reminder for one week before the due date, second reminder one day before the due date, a third reminder for one day after the due date, a fourth reminder a week after the due date, and a fifth reminder one month after the due date.
To publish Defaulters’ list:
ApnaComplex has numerous options to publish the defaulter’s list, based on how long the dues are overdue. You can even send the defaulters’ statement to the members, making it easier for them to get complete details of all the overdue charges against their flat. To publish the defaulters’ report, please follow this help-guide for the process.