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  4. How to close an existing complaint on ApnaComplex?

 By following the below steps, close an existing complaint easily in the ApnaComplex app.

–          Go to the ApnaComplex application. On the home page, you will find the “Admin” icon on the upper-right-hand corner of the screen. Click on that.

–          On the “Admin Tools” page, click on “Complaint Box”.

–          You can view all the registered complaints on the “Complaint Box” page.

–          Open the complaint that you want to close and click on “Close”.

–          Under “Add Note”, add comments, and under root cause analysis, click on “Choose Template” to add the existing root cause analysis.

–          Once done, click on “Update”.

–          You have closed the complaint successfully.

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