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  4. How to Raise a Complaint using QR Code on ApnaComplex App?

With the help of the below steps, register your complaints in a jiffy using smarter features and let your Management Committee know about your grievances.

–          On the home page of the ApnaComplex app, click on the “Account” icon that will be at the bottom of the screen.

–          On the “Account” page, you will find “Scan via QR Code”, click on that.

–          Now scan the QR code that is assigned to the asset against which you want to register a complaint.

–          Once you finish scanning, you will be requested to “Chose an Action” such as “Log a complaint”, “Maintenance Logs”, and “Asset Details”. Click on “Log a Complaint”.

–          The “New Complaint Page” will open. Over here, fill in the details of your complaint.

–          Under “Add Photos”, add a photo of your complaint.

–          If your complaint is urgent, enable “Is this urgent”.

–          Click “Post Now”. 

–      New Complaint has been created successfully.

To view the complaint:

–          Go to the ApnaComplex home page and click the “Complaints” icon.

–          See the details of your complaint on the “Complaints” page.

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