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An important update regarding the new National Customer Preference Registry (NCPR) changes from TRAI and what this means for ApnaComplex users.


The Telecom Regulatory Authority of India (TRAI) has issued a new regulation on the SMS industry in India. These regulations will be into effect on September 27, 2011. These regulations are designed to restrict the sending of unsolicited commercial messages. The restriction is done through a National Customer Preference Registry (NCPR) (earlier called as of the National Do Not Call list). You can read more about this athttp://nccptrai.gov.in/nccpregistry/

Here are the implications of this new regulation for ApnaComplex Users:

1. Till today, Members/Staff of your society (even if they were part of earlier DND registery) were able to get the SMS messages from ApnaComplex. With the new guidelines coming into force, members who are registered in NCPR will not be able to receive SMS sent through ApnaComplex. To continue receiving the SMS from ApnaComplex, users will have to de-register from NCPR. To de-register from NCPR and start receiving SMSs from ApnaComplex send SMS ‘STOP 0’ to 1909.

2. Members will not receive any SMS from 9 pm to 9 am, even if their number is not in NCPR registry. Any SMS scheduled/sent between 9 PM to 9 AM will automatically get queued and sent around 9 AM.

3. The sender id will no longer be ‘apnacplx’ and will be in form of XY-RZZZZZ as per new TRAI regulations.

4. This is applicable for ALL SMS generated by ApnaComplex – SMS that are explicitly sent by administrators  OR system generated SMSs such as complaint escalations / invoice notifications / SMS reminders.

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