Complaints once raised cannot be deleted. This is to ensure that traceability is maintained on the complaints raised. You can update the complaint status as ‘Cancelled’ with appropriate notes and save the complaint to prevent the complaint from being attended.
Related Articles
-
How to define escalation matrix for your society complaints?
- 0
- 2730
-
Closing/Cancelling the complaint
- 1
- 2693
-
Difference between Complaint Box Admin and Complaint Category Admin?
- 0
- 2549
-
How do I raise complaints via SMS?
- 4
- 7387
-
How does escalation matrix work for Complaints?
- 1
- 13121
-
How can I find which complaints have been escalated?
- 1
- 2755