How to find which complaints are escalated

  1. Go to Complaints–>Complaint box.
  2. Choose the escalation level required from the dropdown under the escalation level. If there are no levels other than L1 displayed in the dropdown – it means there are no escalated complaints

Alternately,

  1. Go to Complaints–>Complaint box.
  2. Click ‘Search Complaints’ button and select ‘Level 2’ and/or ‘Level 3’.
  3. Adjust date range and other paramters as per your need and click Search to get the escalated complaints

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