- Go to Complaints–>Complaint box.
- Choose the escalation level required from the dropdown under the escalation level. If there are no levels other than L1 displayed in the dropdown – it means there are no escalated complaints.
Alternately,
- Go to Complaints–>Complaint box.
- Click ‘Search Complaints’ button and select ‘Level 2’ and/or ‘Level 3’.
- Adjust date range and other paramters as per your need and click Search to get the escalated complaints.