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    Author: achelpadmin

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    2. Articles posted by achelpadmin
      3. (Page 18)
    18 Jan, 2016
    How does escalation matrix work for Complaints?

    In ApnaComplex, complaints can be assigned to a primary (Level 1) owner and can be escalated to two next levels automatically. These levels are called Level 2 and Level 3

    Continue ReadingHow does escalation matrix work for Complaints?

    18 Jan, 2016
    How can I find which complaints have been escalated?

    Go to Complaints–>Complaint box. Choose the escalation level required from the dropdown under the escalation level. If there are no levels other than L1 displayed in the dropdown – it

    Continue ReadingHow can I find which complaints have been escalated?

    18 Jan, 2016
    Logging a new Complaint

    Go to the menu Complaints –> Complaint Box. Then click on the button ’Log a new Complaint’ to get the form for entering the complaint. The details on this form have

    Continue ReadingLogging a new Complaint

    18 Jan, 2016
    Searching Complaint history for a flat (when user calls about their flat)

    Go to Complaints->Complaint Box In the second row, second column, type the unit name for seeing the complaint history of that particular flat. Alternately, Go to Complaints->Complaint Box and click

    Continue ReadingSearching Complaint history for a flat (when user calls about their flat)

    18 Jan, 2016
    Updating the complaint

    Go to My Complaint Box from the ‘Complaints -> Complaint Box’ menu. The last column in the table title ‘Actions’, has an icon with the tooltip ‘View/Update Complaint’.Clicking on this

    Continue ReadingUpdating the complaint

    18 Jan, 2016
    What is the use of Job Card in Complaint Box?

    A Job Card is to be used when society sends maintenance staff to flats with a physical printed job card that has the complaint details. The owner/resident will sign the

    Continue ReadingWhat is the use of Job Card in Complaint Box?

    18 Jan, 2016
    I made a booking against incorrect date/flat/facility. How do I change it?

    You need to cancel or delete the booking made incorrectly, by going to Facilities->Cancel/Delete Bookings icon against the facility for which booking was done. On the Cancel/Delete Bookings Screen, identify

    Continue ReadingI made a booking against incorrect date/flat/facility. How do I change it?

    18 Jan, 2016
    How do I check my statement for maintenance charges and other payments?

    Please Go to Home–>My Statement to view statement related to your flat.

    18 Jan, 2016
    financial

    1. Please create a new accounting period by going to Accounting->Accounting Periods->New Accounting Period. 2. Enter the dates 1st April 2014 and 31st March 2015. 3. Upon creation of the

    Continue Readingfinancial

    18 Jan, 2016
    How to configure Commercial units / Shops and raise invoices against them under non-member income?

    1. Create Block as Shops and Units as Shop1, Shop2 etc. 2. Create a member income category named ‘Rental charges’ (or any other suitable name). 3. Update the accounting group of this new income category

    Continue ReadingHow to configure Commercial units / Shops and raise invoices against them under non-member income?

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