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    Author: achelpadmin

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    18 Jan, 2016
    What is the difference between Maintenance Staff and Service Staff?

    Maintenance Staff are staff employed by the association (like estate manager, electricians, plumbers, security, housekeeping etc.). Service Staff are staff employed by the residents (like Drivers, Cooks, House helpers etc.).

    Continue ReadingWhat is the difference between Maintenance Staff and Service Staff?

    18 Jan, 2016
    How does a member obtain the authority to send messages to all the users?

    1. Members can send email messages to one / more members – but not SMS. 2. To send email messages – go to Directory->Members and see the listing of one

    Continue ReadingHow does a member obtain the authority to send messages to all the users?

    18 Jan, 2016
    How to opt-in to receive SMS notifications?

    We have 2 options to Opt-in  to receive SMS Notifications for numbers which have DND activated. If DND is not activated, members would receive the SMS without doing any of

    Continue ReadingHow to opt-in to receive SMS notifications?

    18 Jan, 2016
    How to send notification to members who have opted-in to get the sms?

    1.       Go to Home-> Messages 2.       Select an icon to whom you want to send sms. For example: for entire community or all owners etc. 3.       You will get two

    Continue ReadingHow to send notification to members who have opted-in to get the sms?

    18 Jan, 2016
    I have sent SMS to all residents. It did not reach most of the residents. What could be the issue?

    It is quite possible that the first SMS you have sent to all owners/residents did not reach many. To receive SMS from ApnaComplex a member must have done one of

    Continue ReadingI have sent SMS to all residents. It did not reach most of the residents. What could be the issue?

    18 Jan, 2016
    What is the difference between Template SMS and Custom SMS?

    When you are trying to send an SMS in ApnaComplex, you can notice two “types” of SMS – Template Based SMS and Customer SMS. As per TRAI regulations, ApnaComplex.com can

    Continue ReadingWhat is the difference between Template SMS and Custom SMS?

    18 Jan, 2016
    Closing/Cancelling the complaint

    Go to My Complaint Box from the ‘Complaints -> Complaint Box’ menu. The last column in the table title ‘Actions’, has an icon with the tooltip ‘View/Update Complaint’. Clicking on

    Continue ReadingClosing/Cancelling the complaint

    18 Jan, 2016
    Difference between Complaint Box Admin and Complaint Category Admin?

    The Complaint Category Administrator role has access to only those ‘categories’ of complaints for which they are on the escalation path (L1, L2, L3). They do not have access to the other complaints. Also,

    Continue ReadingDifference between Complaint Box Admin and Complaint Category Admin?

    18 Jan, 2016
    How do I delete wrong complaints or invalid complaints?

    Complaints once raised cannot be deleted. This is to ensure that traceability is maintained on the complaints raised. You can update the complaint status as ‘Cancelled’ with appropriate notes and

    Continue ReadingHow do I delete wrong complaints or invalid complaints?

    18 Jan, 2016
    How do I raise complaints via SMS?

    In ApnaComplex, you can raise complaints via SMS as well. The number to which SMS needs to be sent can vary from society to society. Please login to the portal

    Continue ReadingHow do I raise complaints via SMS?

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